How To Contact Support

If you are trying the software or just purchased or have an active subscription, please get in touch with us right away if you need any help. You may also see helpful articles and walkthroughs below.

Please email support@propersoft.net and specify if you are using a PC or Mac, which accounting software you are importing into (Quickbooks, Quicken, XERO, Quickbooks online, etc), and its version/year/country and PC/Widnwos or Mac/macOS (for example, Quickbooks 2024 US on Windows 11) and describe the issue. If possible, please send the files you need to convert and create files.

Please send us a message from the email address used for your order if you have already placed one.

Please notice that the support is provided by email only.