How to contact support

If you are trying the software or just purchased or have an active subscription, please get in touch with us right away if you need any help. You may also see helpful articles and walkthroughs below.

Please email support@propersoft.net and specify if you are using a PC or Mac, which accounting software you are importing into (Quickbooks, Quicken, XERO, Quickbooks online, etc), and its version/year/country and PC or Mac (for example, Quickbooks 2024 US on PC) and describe the issue. If possible, please send the files you need to convert and create files.

Please email FROM the email used with your order if you already have an order placed.

Please notice that the support is provided by email only.

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